Frequently Asked Questions

TRUST & SAFETY

PRICING & POLICIES

  • Can I trust my cleaning professional?
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  • Is my billing information kept safe and secure?
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  • What is your 100% satisfaction guarantee policy?
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  • Do the cleaning professionals go through a background check?
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  • What happens if something goes wrong during my appointment?
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  • What us your refund policy?
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  • I received a gift card. How do I use it to book my appointment?
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  • Why do you need my credit card information to redeem a gift card if it covers the total balance?
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MANAGE YOUR ACCOUNT

GETTING STARTED

  • How do I reset my password?
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  • How do I redeem my discounts on a recurring service?
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  • How do I change my address?
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  • How do I change my credit card?
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  • How do I book my first appointment?
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  • How much it will cost?
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  • Do you service my area?
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  • Can I request special tasks or extras?
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  • How do I create an account?
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  • Do you bring your own cleaning supplies, products, and equipment?
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Interested In Our Services?