FAQ's
Frequently Asked Questions
TRUST & SAFETY
PRICING & POLICIES
Can I trust my cleaning professional?
+All of our cleaning professionals are interviewed in person and pass a nationwide detailed background check.
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Is my billing information kept safe and secure?
+Your security is our highest priority. We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256-bit security. Third, all credit card transactions are processed by Stripe and are layered on their own 256-bit security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
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What is your 100% satisfaction guarantee policy?
+If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
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Do the cleaning professionals go through a background check?
+Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
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What happens if something goes wrong during my appointment?
+If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
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What us your refund policy?
+If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed you’re still not happy with your service, we offer a full refund.
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I received a gift card. How do I use it to book my appointment?
+Absolutely. Simply enter your gift card into the promo code field on the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any gift cards you have.
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Why do you need my credit card information to redeem a gift card if it covers the total balance?
+To make things easier for our clients, we require a credit card for all bookings. Our cleaning professionals do such an amazing job, oftentimes our clients wish to add additional services to their cleanings. Keeping a credit card on file allows us to seamlessly add any additional requests or tips to your service.
MANAGE YOUR ACCOUNT
GETTING STARTED
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How do I reset my password?
+You can submit a password change request on the customer login page at [login link]
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How do I redeem my discounts on a recurring service?
+You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to appointments that have already been completed.
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How do I change my address?
+Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
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How do I change my credit card?
+Log into your account at [login link] and update your card on file. Your new card will automatically be noted as your default card.
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How do I book my first appointment?
-Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
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How much it will cost?
+We price based on the number of bedrooms, bathrooms, and square footage of the home. Select the number and the price is shown instantly on the website.
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Do you service my area?
-We provide services for all of Apex, Carrboro, Cary, Chapel Hill, Durham, Raleigh, and Morrisville.
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Can I request special tasks or extras?
-Sure thing. Simply leave us a note at the bottom of the booking page while making your appointment or reply to your confirmation email with any requests you would like to be applied to your service.
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How do I create an account?
+When you book a service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.
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Do you bring your own cleaning supplies, products, and equipment?
-Yes, we provide all cleaning supplies, products, and equipment, unless there is a specific request for a certain service. If you wish for us to use a specific product that you will supply, we can do so at your request.
